Business Getting Results:
Crafting Better Customer Communications
Thursday, September 22, 2009
When: 1:00 PM Eastern (12:00 PM Central, 11:00 AM
Mountain, 10:00 AM Pacific)
Where: GoToWebinar (60 minutes)
After registering you will receive a confirmation email
containing information about joining the Webinar.
Who: Open to the Public Target audience: Business
Owners
| Cost: $27.00
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You will receive an email with your registration link for
the webinar.
Summary: A long term customer tends to be a
valuable customer and the success of creating long term
relationships hinges on communication with the customer and
how the customer reacts to it.
Communication takes place across a number of touch points
such as telephone, correspondence, website, newsletters and
even branding its not just about direct mail marketing.
No matter in which of these forms the customer receives a
communication it needs to be one that reinforces their
loyalty to the business.
The secret to achieving this is to have the right
customer data so as to be able to: provide them with the
right message; from the right source; sent through the right
channel; at the right time.
In this teleclass we will discuss how to achieve each of
these so as to craft a quality communications process with
customers that will build their respect for the business and
maintain their loyalty.
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